Priority Access is an annual subscription designed to keep your computers, network and servers up and running. A Priority Access subscription allows Kirk to work with your computers remotely by using screen sharing software from anywhere he might be, often after hours and on weekends.
Priority Access Features and Benefits:
- Remote Configuration, Diagnostics, Training and Maintenance of servers and computers
- Priority Call Return – your calls are returned first, nearly always the same business day, often within hours
- Emergency Troubleshooting of servers and computers via phone and/or screen sharing
- Fewer Travel-time Expenses
- Reduced Downtime – don’t wait for an appointment which could be a week or more away
With Priority Access, YOUR issues and emergencies are handled FIRST.
“I met Kirk in 1993 when he rescued a million-dollar project at Sunset Magazine. Our original consultant had failed us, but Kirk saved the day…”
Fred Sandsmark – Sunset Publishing Corporation
Remote Access (screen sharing)
Priority Access subscribers may choose to allow LANsharks Consulting to remotely control computer(s), network servers and backup systems with remote-control software. Screen sharing is also great for training and remote troubleshooting. Kirk can walk you through training and troubleshooting sessions remotely via telephone as if he were right there, even when he’s out of town!
“Kirk has been our Apple network consultant for over a decade. One of his many brilliant solutions has been his implementation of screen sharing. A few years ago, Kirk configured screen sharing on our Macs as part of Priority Access. What a fabulous solution for both of us! He can troubleshoot and resolve difficulties from anywhere. It has taken the commute out of much of what Kirk does for my business and has been a significant productivity boon for both of us. It is possible to get issues resolved much more quickly. My systems have never run better.”
Rebecca Schumacher – Schumacher Properties, in affiliation with Sothebys Homes, San Francisco
This important part of the Priority Access subscription allows Kirk to work on any Internet connected computer or server without the cost and delay of an on-site visit or incurring any travel-time expenses. Do not underestimate the time and cost savings of remote screen sharing.
Priority Call Return Service
Another Priority Access benefit is priority call-return service for troubleshooting, configuration and diagnostic phone questions. LANsharks Consulting will return phone calls from subscribers nearly always the same business day, before other calls.
“Thanks for following up Kirk. It’s so reassuring to know we have such a great computer consultant…”
The fee for Priority Access is based on the number of computers on your network and whether or not you have servers or a network based backup system. See application below for current pricing. The use of remote configuration, maintenance and diagnostic software alone could save your organization thousands of dollars in travel expenses and downtime each year. Priority Access might be the best investment you can make for the ongoing stability of your network and computers.
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